These terms and conditions and privacy policy (the “Terms”) apply to Your use of this Website and to any purchase You make through it. You will be required to confirm that You have read and understood these Terms and Our disclaimer in order to proceed with Your Order and to make a purchase.
You are able to save a copy of these Terms to Your device. This Website recommends that You do so and retain the copy as a durable medium.
You are also required to confirm Your consent to this Website’s processing of Your personal data in order to proceed with a purchase. Please read carefully the clauses dealing with this Website’s use of Your personal data.
If You do not agree to the Terms below and/or to Our processing of Your personal data in accordance with these Terms, please do not place any Orders with this Website.
1. 1. In these Terms, the following words have the following meanings unless the context otherwise requires:
1. 1. 1. “Contract” means any contract between this Website and You incorporating these Terms for the supply of Products;
1. 1. 2. “Controller, We” means this Website;
1. 1. 3. “Liability” means liability for any and all damages, claims, proceedings, actions, awards of transactions, expenses, costs and any other losses and/or liabilities;
1. 1. 4. “Products” means any and all products ordered from this Website by You;
1. 1. 5. “You, Your, Yourself” means the person, the buyer, who is placing the Order via the Website and/or whose Order for Products is accepted by this Website;
1. 1. 6. “Party” means You or this Website, or both together;
1. 1. 7. “Order” means Your request placed through the Website, following which this Website reserves the right to sell and deliver the Products to You or to an addressee designated by You.
2. 1. These Terms govern the supply of Products to You and the conditions for processing Your data. These Terms, together with any document or disclaimer referred to herein, represent the entire agreement between You and this Website in relation to the supply of any Products via the Website.
2. 2. Please ensure that Your use of the Website and Your purchase of the Products is lawful in the country in which You are resident and/or in which You are viewing this Website. This Website reserves the right not to ship any Product as it sees fit, for reasons such as delinquent accounts, import licenses, legislative obligations, and the like. Should this occur, You will be notified by e-mail and Your credit card will be refunded (please refer to clause 6.9).
2. 3. This Website is the distributor of the Products.
2. 4. By placing an Order through this Website, You warrant and confirm that You are at least 18 years of age and capable of entering into binding contracts.
2. 5. You further warrant that You understand and agree to be bound by these Terms.
3. 1. You may place Orders for Products via the Website, by phone, or via the WhatsApp messenger system (if installed on Your mobile device or computer).
3. 2. At Our discretion, this Website may determine that telephone communication between the Parties is necessary while You are placing the Order. In such case, if telephone communication is unsuccessful and/or is not completed, You may not place the Order.
3. 3. This Website reserves the right to refuse to accept any Orders placed for Products. Your Order for Products constitutes an offer to this Website to purchase those Products and shall only form a binding Contract when this Website confirms the Order to You during the call or by e-mail. Communication via WhatsApp may not be used to confirm Orders and is utilised solely for auxiliary purposes of communication and the provision of information.
3. 4. You shall be responsible for the accuracy of Your Order and for providing this Website with any and all information necessary to perform the Contract. When You provide this Website with Your details, You are responsible for ensuring that all information You give is correct.
3. 5. Products are subject to availability. If this Website is unable to supply You with the Products because they are out of stock, this Website will inform You as soon as possible. You will then be given the option of (i) waiting until the Products are back in stock, at which point this Website will perform the Contract; or (ii) cancelling the affected Order and obtaining a full refund (if this Website has already received payment from You).
4. 1. The Products are food supplements and are not medicinal products. The Products are not intended to treat, diagnose, cure, or alleviate the effects of any disease. The Products should not be used as a substitute for a varied diet and should be stored out of the reach of children. You shall not exceed the stated recommended daily dose.
4. 2. The Products are sealed during manufacturing for health protection.
4. 3. You must follow the instructions supplied with the Products. The effect of the Products may vary from Your expectations and depends on Your conduct while using them, including nutrition, sleep, physical activity, and similar factors.
4. 4. This Website recommends that You consult a healthcare professional before using any Product.
4. 5. Please note that any photographs of the Products produced by this Website are intended as a guide only, to give a general impression of the Products, and the actual Products may differ from the photographs.
4. 6. Individual results may vary. Any testimonials, reviews, photographs, or before-and-after imagery presented on the Website reflect personal experience and do not constitute a guarantee, warranty, or prediction regarding the outcome for any other person.
5. 1. Where applicable, You may cancel Your Order in accordance with Your consumer rights, in particular under Directive 2011/83/EU on consumer rights. The mechanism for cancelling Your Contract in this manner is set out below.
5. 2. You have the right to withdraw from this Contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the Products.
5. 3. However, in accordance with Article 16 of Directive 2011/83/EU, if the Products are unsealed after delivery, You lose the right of withdrawal for reasons of health protection or hygiene.
5. 4. To exercise the right of withdrawal, You must inform this Website of Your decision to withdraw from this Contract by an unequivocal statement. To meet the withdrawal deadline, it is sufficient for You to send Your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
5. 5. You may cancel the Contract provided that You return any Products already delivered to You no later than 14 days from the day on which You have informed this Website of Your decision to withdraw from this Contract.
5. 6. You shall send the Products back by post. You must take reasonable care of the Products while they are in Your possession and must not use, open, or otherwise damage them. Please return the Products to this Website in their original packaging, unopened.
5. 7. You may provide this Website with evidence of having sent the Products back, namely the postal waybill confirming dispatch of the Products to this Website together with photographs of the seals of the Products. You shall be deemed to have provided this Website with evidence of having sent the Products back when this Website receives a copy of the aforementioned waybill, accompanied by photographs of the unsealed Products, via postal or courier service. Please note that, if You send photographs via the WhatsApp messenger system, You bear sole responsibility for the photographic content of the files sent, as further set out in Section 11 of these Terms. Sending photographs via WhatsApp serves an auxiliary informational purpose only and does not in any way substitute the provision of evidence as described in this Section above.
5. 8. You shall bear the direct cost of returning the Products.
5. 9. Reimbursement
5. 9. 1. If You withdraw from this Contract, this Website shall reimburse to You all payments received from You under the Order, including the costs of delivery (with the exception of the supplementary costs resulting from Your choice of a type of delivery other than the least expensive type of standard delivery offered by this Website). Please note that You are obliged to bear the direct costs relating to the return of the Products, and this Website has no obligation to compensate You for any costs (including postage and packaging) relating to the withdrawal of the Products.
5. 9. 2. This Website shall transfer the reimbursement to You promptly after this Website receives the Products back, or after this Website receives evidence that You have sent the Products back. Please note that Your bank may require You to complete special procedures or formalities to receive the payment. Such requirements are beyond Our control, and this Website is not responsible for them.
5. 9. 3. This Website will carry out the reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement.
6. 1. Delivery dates under Your Order are estimates and are subject to clarification by the courier service. You shall provide a delivery address at which You may take physical possession or control of the Products in the course of the day.
6. 2. As a general rule, this Website will dispatch the Products to You within one day after this Website has accepted Your Order (subject to the Products being in stock).
6. 3. Where the Products are to be delivered in instalments, each delivery shall constitute a separate and distinct contract, and any failure by this Website to deliver, or any claim by You in respect of, any instalment shall not entitle You to repudiate or terminate any Contract as a whole.
6. 4. You reserve the right to call this Website and arrange for delivery within an additional period of time, provided that this Website has failed to fulfil its obligation to deliver the Products at the agreed time.
6. 5. This Website shall not be required to fulfil Orders for Products in the sequence in which they are placed.
6. 6. In most cases, Orders will be delivered to You by recorded delivery, which requires a signature to confirm receipt. You shall ensure that someone is present at the delivery address to sign for the Products upon delivery. If no one is present at the delivery address at the delivery time agreed by the Parties, You shall be charged for the delivery costs.
6. 7. This Website is not responsible for the Products or their safe delivery once they have left this Website’s possession. If You have any issue regarding late delivery and/or damage to the Products in transit, You must record it in the bill of parcels.
6. 8. If You have any issue regarding non-delivery, You must inform this Website by e-mail, WhatsApp, or phone.
6. 9. You shall check the seal on the Product at the moment of delivery. If the Product is not sealed, You must record it in the bill of parcels. If You do not record unsealed Products in the bill of parcels, You shall be deemed to have received sealed Products.
7. 1. The price for the Products shall be determined on the Website or during the call on the date when You place the Order.
7. 2. Prices for the Products do not include delivery charges, which will be charged to You in addition. Delivery charges may vary and depend on the country of delivery and the volume of Products acquired. This Website will notify You of the charges to be applied at the time You place Your Order.
7. 3. All prices are inclusive of VAT or other similar sales tax.
7. 4. If You do not agree to the price and/or do not understand the delivery charges, please do not proceed further with Your Order.
7. 5. If this Website discovers an error in the price of the Products You have ordered, this Website will inform You as soon as possible and offer You the option of either re-confirming Your Order at the correct price or cancelling it. If this Website is unable to contact You, Your Order will be cancelled. If You cancel an Order due to an error in price and this Website has already received payment for the affected Products, You will receive a refund.
8. 1. If You pay by cash, the Products shall be paid for at the time of delivery by paying the courier. The cash payment may not exceed 10,000 euros.
8. 2. If You pay by card or electronic payment services, the Products shall be paid for via the Website at the time of placing the Order.
8. 3. If You are ordering online via the Website, this Website uses a third party to collect Your payment by debit or credit card. When You proceed to checkout and place Your Order, this Website will gather Your personal details and card details and pass them to this Website’s chosen credit card merchant. The credit card merchant will check and store Your data in order to process Your payment details. This Website has imposed obligations on Our credit card merchant to protect the security and safety of Your data. In respect of each credit or debit card transaction, this Website strongly advises that You print out and retain a copy of the card transaction in an accessible place for future reference.
8. 4. If You pay by card or electronic payment services, this Website will not accept Your Order until this Website has received confirmation from the merchant that Your payment has been authorised and/or this Website has received payment in full in cleared funds.
8. 5. If You pay by cash, the courier shall not hand the Products to You until You have paid the courier the entire sum due for the Products.
9. 1. Risk in the Products shall pass to You at the moment You acquire, or a third party other than the carrier and indicated by You acquires, physical possession of the Products. Delivery shall be deemed to occur at the time when the courier hands the Products to You.
10. 1. If You discover that a Product is faulty, You must notify this Website by e-mail, WhatsApp, or phone of the defect within 14 days from the date of delivery.
10. 2. This Website shall ask You to return the faulty Products to this Website for inspection before this Website sends You a replacement. If the Products are confirmed to be faulty, this Website will replace the faulty Product at no additional cost to You and refund any reasonable costs You may have incurred in returning the faulty Product to this Website.
11. 1. When You use the Website, You will be asked to provide certain personal information, such as Your contact details (full name, phone number, e-mail, ID code, date of birth, etc.), credit/debit card details or other payment details, delivery address, and invoicing address. This Website and/or the Controller will store Your data on computers or otherwise. Data will be held in the EU or in a country offering an adequate level of data protection. The purposes for which Your personal data will be processed are set out below. Please expressly indicate Your consent to the processing of Your personal data for these purposes.
11. 2. This Website and/or the Controller will process Your personal data lawfully and fairly. Order-related processing is carried out on the basis of contract performance and does not require separate consent. Marketing communications, by contrast, require Your separate, explicit consent (see §11.4). The data may be used for the following purposes:
- to process Your Order;
- to provide You with a copy of the Contract and/or confirmation of the Contract;
- to issue You invoices in respect of Your Orders;
- to deliver Your Orders to You, and to reimburse Your payments where necessary;
- to identify You when You call this Website under the Contract;
- to anonymise Your personal data and process it for assessment and analysis (e.g. market, customer, and product analysis) to enable this Website to review, develop, and improve the services it offers and to provide You with relevant information through Our marketing communications; and/or
- to send You marketing communications about products that this Website considers may be of interest to You, but only where You have given Your separate, explicit consent at the point of collection (a dedicated marketing checkbox, distinct from acceptance of these Terms and from the Order itself).
11. 3. This Website and/or the Controller may also disclose Your information to Our partners who perform Our or Your obligations under the Contract (couriers, payment systems, etc.) or to the police or any other regulatory or governmental authority where this Website is legally required to do so.
11. 4. Marketing consent is collected separately from Order consent, via a dedicated checkbox at the point of collection that is not bundled with acceptance of these Terms or with the placement of an Order. You may give or withhold marketing consent freely, and You may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal and without affecting Your Order or any contractual rights. To withdraw consent or unsubscribe, please inform this Website and/or the Controller by e-mail or phone.
11. 5. This Website and/or the Controller endeavours to ensure that all customer data is up to date and correct. Therefore, if any of Your personal details change, please notify this Website and/or the Controller by contacting customer support. When ordering online, this Website will provide You with the opportunity to correct any input errors.
11. 6. If You send any photographs via electronic messages, including via the WhatsApp messenger system, it is Your sole responsibility to refrain from photographing any third parties or forwarding their photographic personal data to Us. Where photographs are received containing photographic personal data of third parties, We reserve the right to require You to provide written consent from the person or persons photographed authorising the use of their photographic personal data and its transmission to Us for purposes consistent with these Terms. Failing receipt of such consent within one (1) calendar day, We shall consider the photographs as not received, shall delete them from Our open WhatsApp dialogue window and from the memory of any relevant device on Our side, and shall not process the photograph in connection with the Order.
11. 7. The lawful bases on which We process Your personal data, in accordance with Article 6(1) of the General Data Protection Regulation (GDPR), include: performance of the Contract for processing Orders and providing the Products; compliance with legal obligations for invoicing, tax, and consumer-protection record-keeping; legitimate interests for fraud prevention, service improvement, and analytics; and Your consent for marketing communications, which You may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.
11. 8. We retain Your personal data only for as long as necessary to fulfil the purposes set out in these Terms, or to comply with applicable legal, tax, or accounting obligations. After that period, Your personal data shall be deleted or anonymised.
11. 9. Under the GDPR, You have the right to: (i) request access to Your personal data; (ii) request rectification of inaccurate or incomplete data; (iii) request erasure of Your data ("right to be forgotten"), subject to legal exceptions; (iv) request restriction of processing; (v) object to processing carried out on the basis of legitimate interests or for direct marketing; (vi) data portability; (vii) withdraw consent at any time where processing is based on consent; and (viii) lodge a complaint with the supervisory authority of Your country of residence.
11. 10. Where personal data is transferred outside the European Economic Area — for example, in connection with Google Analytics, the Meta Pixel, or other US-based service providers — We rely on appropriate safeguards, including the EU-US Data Privacy Framework adequacy decision (Commission Implementing Decision (EU) 2023/1795) and, where applicable, Standard Contractual Clauses approved by the European Commission, to ensure an adequate level of data protection for such transfers.
12. 1. The Website may use cookies and other behaviour-tracking technologies. They may be used to help Us understand Your preferences based on previous or current site activity, which enables Us to provide You with improved services and additional security measures. We compile aggregate data about site traffic and site interaction so that We may offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on Our behalf.
12. 2. Cookies are small files that a site or its service provider transfers to Your computer’s hard drive through Your web browser (where You permit) and that enable the site’s or service provider’s systems to recognise Your browser and to capture and remember certain information.
12. 3. You may set Your computer to warn You each time a cookie is being sent, or You may choose to turn off all cookies. You can do so through Your browser settings. Since every browser is slightly different, please consult Your browser’s Help Menu to learn the correct way to modify Your cookie settings.
12. 4. We do not include or offer third-party products or services on Our Websites, other than listing systems compatible with this Website’s products.
12. 5. The Website uses Google Analytics and the Meta Pixel (formerly known as the Facebook Pixel). The Website shares website-event data with Meta and Google for the purposes of advertising, including ad targeting, ad delivery, measurement, and reporting. Meta processes this data, in accordance with the Meta Business Tools Terms and the Meta Privacy Policy, to match Your activity on the Website with Your Meta account, to deliver and personalise advertising to You across Meta’s Platforms (including Facebook and Instagram) and the Meta Audience Network of partner sites and apps, and to measure the effectiveness of that advertising. Google similarly uses Google Analytics data and DoubleClick identifiers to deliver, personalise, and measure advertising across the Google Display Network and partner sites. This processing constitutes cross-context behavioural advertising; You may exercise the opt-out options described in §12.7 and §12.8 below.
12. 6. Opting out:
12. 7. You may set preferences for how Google advertises to You using the Google Ad Settings page. Alternatively, You may opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.
12. 8. On the Facebook app, go to Settings & Privacy > Settings > Ads > Ad Preferences > Advertisers and Businesses > Businesses who have uploaded and shared a list with your info. Then click on a business icon, navigate to Privacy options, and choose Permanent Opt Out.
13. 1. This Website shall have no Liability to You for any incidents, damages, or losses which, at the time You entered into this Contract, were not a reasonably foreseeable consequence of this Website breaching these Terms, for example where You and/or this Website could not have contemplated such losses before or at the time when this Website entered into the Contract.
13. 2. This Website shall have no Liability to You for any consequence of the use of the Product if You used it without following the instructions supplied with the Product and/or contained in the Contract or on the Website.
13. 3. Nothing in these Terms shall limit or exclude Your statutory rights which may not be excluded or limited by law by reason of Your acting as a consumer and/or by reason of any applicable law. Any provision which would be void under any consumer protection legislation or other applicable legislation shall, to that extent, have no force or effect.
13. 4. This Website does not guarantee that the Website will be compatible with Your device, and this Website accepts no Liability for any corruption and/or loss of data held on Your device, or any Liability for any other loss or damage of any kind caused to Your device resulting from Your use of the Website.
13. 5. A legal guarantee of conformity for the Products applies, with special considerations for foodstuffs.
14. 1. If any provision of these Terms is found by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.
14. 2. This Website shall have no Liability to You for any delay in performance to the extent that such delay is due to any event outside Our reasonable control, including denial of service attacks, internet disruption, war, flood, fire, strikes, lock-outs, riots, civil commotion, malicious damage, explosions, governmental actions, pandemics, epidemics, public health emergencies, and any other similar events. If this Website is affected by any such event, the time for performance shall be extended for a period equal to the period during which such event or events delayed performance.
14. 3. All third-party rights are excluded, and no third party shall have any right to enforce the Contract. Any rights of a third party to enforce these Terms may be varied and/or extinguished by agreement between the Parties.
14. 4. By accepting these Terms, You confirm that You are over 18 and have read, understood, and agree to these Terms.
14. 5. You also consent to the processing of Your personal data for the purposes set out in these Terms.
14. 6. This Website reserves the right to modify, vary, or amend these Terms from time to time. Amendments shall be effective from the date specified therein. Amendments are binding on You unless You have rejected them in writing prior to the day on which the amendments become effective.
14. 7. This Website shall publish any amendments to the Terms on the Website at least 10 days before the amendments become effective.
14. 8. These Terms and any Contract formed under them shall be governed by and construed in accordance with the laws of the European Union and the applicable consumer protection laws of the Member State in which You are resident.
14. 9. EU consumers may also use the European Commission’s Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr, to seek out-of-court resolution of disputes arising from online purchases.